Mansfield Citizens Advice needs Volunteer Advisers

Citizens Advice gives independent, impartial, free and confidential information and advice to help people overcome the problems they face, such as benefits, debt, employment and housing.

We use our knowledge about our clients’ problems to identify trends and campaign to improve the policies and practices that affect peoples’ lives.

Why volunteer?

Our volunteers come from a range of backgrounds and communities and volunteer with us for a range reasons, including to:

• make a positive impact on peoples’ lives,
• gain new skills and knowledge and build experience for employment
• use and develop existing skills in varied and rewarding roles
• improve health, wellbeing, confidence and self-esteem
• meet new people from a range of backgrounds and ages, and make friends
• get to know the local community and give something back
• experience good training and support and to feel part of a team

We reimburse travel expenses so you will not be out of pocket from volunteering.

As a volunteer at Citizens Advice you do not need any specific qualifications or experience.

You’ll need to be friendly and approachable and have a respect for views, values and cultures that are different to your own.

Useful skills however are; basic IT skills, be a good listener, have good written skills.

As a volunteer you’ll receive an introduction to the service and training for your role, as well as support and supervision from our supervisors during your time volunteering with us, and opportunities for development.

Our volunteer advisers talk to clients over the phone, face to face and online to explore what problems they’ve come for help with and find information about possible options. Advisers then help clients to understand the information, and support them to take action.

Time commitment: 8 hours per week spread over one or two days, for 12 months. We can be flexible so come and talk to us.

Email recruitment@mansfieldcab.org.uk or go to our website www.citizensadvice.org.uk/mansfield/volunteer