
Unit Manager Volunteer
St John
Volunteer
Mansfield Citizens Advice needs Volunteer Advisers
Citizens Advice gives independent, impartial, free and confidential information and advice to help people overcome the problems they face, such as benefits, debt, employment and housing.
We use our knowledge about our clients’ problems to identify trends and campaign to improve the policies and practices that affect peoples’ lives.
Why volunteer?
Our volunteers come from a range of backgrounds and communities and volunteer with us for a range reasons, including to:
We reimburse travel expenses so you will not be out of pocket from volunteering.
As a volunteer at Citizens Advice you do not need any specific qualifications or experience.
You’ll need to be friendly and approachable and have a respect for views, values and cultures that are different to your own.
Useful skills however are; basic IT skills, be a good listener, have good written skills.
As a volunteer you’ll receive an introduction to the service and training for your role, as well as support and supervision from our supervisors during your time volunteering with us, and opportunities for development.
Our volunteer advisers talk to clients over the phone, face to face and online to explore what problems they’ve come for help with and find information about possible options. Advisers then help clients to understand the information, and support them to take action.
Time commitment: 8 hours per week spread over one or two days, for 12 months. We can be flexible so come and talk to us.
Email recruitment@mansfieldcab.org.uk or go to our website www.citizensadvice.org.uk/mansfield/volunteer
We will promote your training event via our website training diary, social media, newsletter and database.