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Volunteer

Supportive Listening Administrator- 12 Month Sandwich placement

Role Summary

Hours: 3-4 days per week
Role Type: Volunteer
Location: Mansfield, Worksop or Chilwell
Number of Roles: 1

You will need to already be studying an undergraduate degree in Psychology or Social Care at University.

You will have good time management and administrative skills
Excellent listening and communication skills
Be empathetic, tactful, sensitive, non-judgemental
You should be committed to understanding the needs of people living with mental health issues, their carers, friends and loved ones
You will have good IT skills with a proven ability to adapt to new systems

Duties Include:
• Receive and respond to general enquiries about the service
• Running and Facilitating Supportive Listening groups
• Using the Charity Log data/client management system:
• Receive, upload and check referral documentation, ensuring all necessary information has been provided.
• Send acknowledgement and confirmation letters/emails to clients in a timely manner to keep them updated on referral status.
• Using the information provided by Volunteer Listeners, update client records following contact calls to ensure a timely and complete record of contacts is maintained.
• At the request, and under the supervision, of the Co-ordinator.
• To undertake initial telephone assessments to determine the client’s current needs and explain about how the service operates.
• Liaise with Volunteer Listeners to achieve optimum client caseload taking into consideration both client and volunteer needs.
• Maintain regular communication with clients and volunteers regarding appointments, services and other relevant information

Skills/Specific Knowledge
• Good time management and administrative skills
• Excellent listening and communication skills
• • Empathetic, tactful, sensitive, non-judgemental
• • Commitment to understanding the needs of people living with mental health issues, their carers, friends and loved ones
• Good IT skills with a proven ability to adapt to new systems

For more information and to apply, click here

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