We use cookies on this site

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts.
To learn more visit our cookie policy


Emotional Support Volunteer

Role Summary


Nottingham and Nottinghamshire. We will aim to ensure voluntary opportunities are matched appropriately so they are local and accessible wherever possible.

Purpose of Role

To offer emotional support to people affected by cancer enabling them to develop resilience and confidence to maintain control of their own lives. To help people regain confidence after a diagnosis or bereavement and/or offer empathy and a listening ear at the most difficult times.

The aim is not to create dependency but to provide support in very difficult times and help people move away from formal support where appropriate.

Role Description

To listen and talk to people affected by cancer and provide them with a supportive professional friendship. This can help to lesson isolation, increase confidence and provide reassurance at a difficult time. This support may include a listening ear, helping them to engage in community or social activities or connect with family, friends and neighbours, encouragement to improve mental and physical health or seek alternative support or time to talk about whatever they feel like talking about.

This role may take place over a telephone conversation, online for example via Zoom, Facetime and Whatsapp or during a visit and is generally a regular commitment of about once a week for 3-6 months.

If you are able to offer more practical support to the person you are building a relationship with, e.g. accompanying to appointments, helping with occasional household tasks, teaching new skills etc. then this is also beneficial but this element of the role could also be undertaken by a different volunteer on a one off or short term basis.

Time Commitment

We need volunteers who can commit 1 to 2 hours per week, although greater commitments are very welcome if you were able to support more than one client/offer practical support also.

Skills requirements:

  • Excellent listening skills
  • Excellent communication skills
  • Patience
  • Empathy
  • Reliability
  • A commitment to make a positive difference to the lives of those affected by cancer

There are no formal qualifications required, just an interest in supporting the aims of Macmillan by helping someone during their cancer journey.

Our Volunteer Offer

We will ensure you are supported throughout your volunteering journey and provide:

  • Full and comprehensive volunteer induction training
  • Ongoing training with Self Help UK, Macmillan Cancer Support and our partnership organisations
  • Regular supervision sessions with a designated role manager
  • Regular Peer Support sessions
  • Regular Volunteer Newsletters to keep you up to date with all of our latest Volunteer News
  • Twice Yearly Volunteer Events – an opportunity to meet other volunteers and staff and to celebrate our achievements
  • Macmillan Cancer Support – a counselling service available free of charge for all volunteers
  • Employee references for volunteers seeking employment

Reimbursement of expenses

Any out of pocket expenses will be reimbursed for training or volunteering including travel:

  • mileage costs @ 45p per mile
  • public transport costs

Volunteer commitments

To volunteer within this role you will need to:

  • Come for a chat/interview
  • Complete a Volunteer Induction Training session (1 day training)
  • Complete an enhanced DBS
  • Provide two referees

Participate in a minimum of two Peer Support sessions per year (2 hours per session – sessions are arranged at various times including weekends and evenings)

Contact Information

To register your interest or for an informal chat about the project, please feel free to contact us –

Macmillan Beyond Diagnosis Tel: 0115 9111662

Email:  volunteering@selfhelp.org.uk



Supportive Listening Administrator- 12 Month Sandwich placement

Nottinghamshire Mind

You will need to already be studying an undergraduate degree in Psychology or Social Care at University.

    How can I get involved?

      Training Event Form

      We will promote your training event via our website training diary, social media, newsletter and database.