Prisoners' Families Helpline
Purpose of this role
To provide advice and information to family members, friends, prisoners and professionals by responding to incoming telephone calls. You will respond to queries by providing direct information, signposting to other relevant organisations and making referrals to Pact colleagues as well as other family support services such as Barnardos, Spurgeons and Nepacs. Below are a few examples of calls received on the helpline:
Time commitment & location
This role is being offered remotely, so you will need to have access to a laptop/computer, a smart phone and an internet connection. A quiet working environment is also required.
We expect volunteers to commit to working a minimum of one shift per week, for a period of at least 6 months.
The helpline is open 7 days a week, 9am-8pm Monday-Friday and 10am-3pm on weekends. The shifts we have available are as follows:
Monday – Friday: 9am-1pm,1pm-5pm or 5pm-8pm
(If you wish to work multiple shifts, please let us know)
What you will be doing
The type of person we are looking for
Skills / Abilities
Working on a helpline or experience of talking to people on the phone in a professional capacity
Working in a team
Handling sensitive data
Verbal & written
Good I.T. literacy
Genuine desire to help people
What we offer
You will be required to undertake our Safeguarding and Professional Boundaries training online, as well as attending our role-specific Helpline training via Zoom. You will also have access to various other training modules on our new eLearning platform.
This role is subject to: 2 satisfactory references
Support and Supervision
We will provide a full induction and regular supervision to support you in the role.
Benefits to you
To apply for this role, please visit the following link: http://bttr.im/0pfqq
For any questions about the role please email: firstname.lastname@example.org
For more information about Pact please see the following link: https://www.prisonadvice.org.uk/