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Signposting and Clerical Assistant

Role Summary

Hours: 18 hours per week (over 3 days, including a Friday)

Salary: £22,010.56 per annum, pro rata (AUNN Band AB)

Tenure: Permanent

Based: Home based with some days in the office


Our Information service provides a crucial first point of contact to members of the public. This role involves helping to empower and build resilience in our communities by triaging enquiries, providing information, and signposting or referring onwards to both external organisations and other Age UK Nottingham & Nottinghamshire services.

The successful candidate will be comfortable taking calls and replying to voicemail messages, as well as responding to a wide range of enquiries. They will also possess amazing communication, listening and organisation skills, a professional yet empathetic approach and strong IT proficiency, in order to meet our high customer service standards.

As an employee of Age UK Nottingham & Nottinghamshire you will be eligible for our attractive package which includes 24 days annual leave (pro rata), public holidays, flexible working and a 4% employer contribution pension (in line with auto-enrolment rules).

How to Apply

If you are interested in this position, please contact the HR Department (at recruitment@ageuknotts.org.uk  or on 0115 8599265 (ext. 6112) with your expression of interest.


The closing date for applications is 9am on Monday 10th June 2024


Interviews will take place on Thursday 13th June 2024 and Friday 14th June 2024


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