Hours: 24 hours per week

Salary: £16,225.34 per annum

Based: Hybrid – home & field

Tenure: Permanent

The Information, Signposting & Advice (ISA) team aims to empower individuals and support their health and wellbeing through the provision of accurate and up-to-date information, signposting and advice as well as through income maximisation.

The service provides a first point of contact to members of the public by triaging enquiries, providing information and signposting or referring onwards to both external organisations and other Age UK Nottingham & Nottinghamshire (Age UK Notts) services.

It also provides general and specialist advice services meeting the Age UK Brand Partnership requirements and tailored to meeting the needs of our local population. The area of specialist advice provided relates primarily to welfare benefits.

With a small team of paid staff, the service works extensively with volunteers to provide services including office appointments, telephone sessions and home visits. The primary focus of the post will be to effectively oversee the Advice sub-service within the Information, Signposting and Advice department.

The post holder will maintain an independent caseload of client appointments, alongside overseeing all day-to-day operations of the Advice service. This will include directly line managing all Benefits Advisors and supporting them in their roles, offering cover and support to them as required, as well as handling all queries and decisions relating to the delivery of the service. A key element of the role is to ensure continued compliance with the Age UK I&A Quality Programme as well as operational delivery of contracts.

We are looking for someone with a solid background in benefits and welfare advice work and experience of line management.

How to Apply

If you are interested in this position, please contact the HR Department (at recruitment@ageuknotts.org.uk or on 0115 859 9265) for an application pack.

The closing date for receipt of completed applications is 9am on Monday 18^th December 2023 

 Interviews to be held Wednesday 20^th December 2023